Frequently Asked Questions

To place an order for Ardes Cosmetici, simply go to our website,, select the products you would like to purchase and add them to the shopping cart.

Then go to the checkout, enter the information requested and select a payment method.

We accept credit cards, debit cards, PayPal and bank transfers.

All transactions are secure and protected.

Shipments are entrusted to express couriers. At the checkout, you can request a morning delivery (for an extra charge).

Shipping costs can be viewed during the check-out process.

If you wish to amend or cancel an order, please contact our customer care service as promptly as possible.

We will do our best to help, but please remember that if the order has already been shipped, it may not be possible to make changes.

If you are not satisfied with your purchase, you can return the product within 20 working days of purchase (10 more than the period established by law) and receive either a full refund or an exchange.

Please visit our Terms and conditions page for further information and instructions.

For information on the effective availability of one or more products you are interested in, you can write to, indicating the name and format of the pertinent products.

Delivery times vary depending on the destination and the shipment option selected.

Orders are generally delivered within an average of 5 working days (exceptions are possible for areas that are particularly difficult to reach, such as the smaller islands).

Yes, we do. You can contact us using the contact form on our website, by writing to
or calling us during office hours on (+ 39) 010.9643197. We will be pleased to help you with any questions or problems.

Yes, but not from all countries. We deliver to all EU countries except for France, Romania and Luxembourg, where you can contact our local agents directly.

If a product is damaged on arrival, please contact us immediately.

We will do our best to solve the problem and provide you with a satisfactory solution.

Yes, once the order has been placed and shipped, you will receive a confirmation e-mail with the shipping details so you can monitor the status of your order online (to check on the website of the courier in charge of transport, e.g. BRT).

You can consult our general conditions of sale on our website,

You’ll find them in the footer of the website, in the Terms and Conditions section.

To sign up for our newsletter and receive exclusive offers and promotions, you can enter your e-mail address in the registration field you’ll find in the footer of our website.

If you can’t find the product you’re looking for on our website, we suggest you contact us, using the contact form you’ll find on the website, or write to us at

We’ll do our best to help you find the product you’re looking for, or to offer you similar alternatives.

You can edit your personal information or shipping address by accessing your account on our website,

Log in with your credentials and go to the My account section to make the desired changes.

Yes, you can request an invoice for the purchase of our products: during the checkout operations, you’ll find the option “INVOICE REQUESTED”. Flag this option and enter all the data requested.

However, if your business is compatible with the professional purchasing of cosmetics, you might like to contact our manager at, because you could be entitled to discounts and promotions reserved for professionals in the sector.

This option is not currently available.

This option is not currently available.

Store collection is not currently available for online purchases.

Products can only be purchased from our website,, and delivered to the address specified at the checkout stage.

E-commerce is active only in the European Community.

Instead for purchases from the following countries you can contact the local distributor: